TERMS AND CONDITIONS

Booking and Payment
Full payment must accompany all completed booking forms for classes and day trips, or deposit for all short breaks. The balance for short breaks becomes due 8 weeks before departure date.

Telephone and e-mail bookings will be held open for 14 days to allow time to complete and forward the booking form. Upon receipt of booking form and payment Two Owls Birding will confirm your booking in writing and this becomes the contract between the participant/s and Two Owls Birding.

All cheques to be made payable to Mrs J Hull.

Cancellations and Refunds
Courses
Two Owls Birding reserves the right to amend information in the classes. Courses may be subject to enrolment numbers, fees may be based on a minimum, viable size. Although it may be possible for classes to continue on lower numbers, subject to an additional pro rata fee per learner. Refunds will normally only be allowed where a course is cancelled by us and a full refund will be made or pro rata after the course has started.

Where a participant has to leave a course for medical reasons, consideration will be given to a pro rata refund on receipt of a medical certificate/letter of explanation.

Half Day & Day Trips
Money can be refunded up to two weeks before date of trip.

Short Breaks
Deposits are non-refundable. Cancellations more than 7 days before your agreed tour date will result in 50% of the total cost due. If however a suitable participant can be found prior to the tour starting date either by Two Owls Birding or the original participant, then payment can be transferred at no extra cost.

Participation
We have no restrictions on participation. However the tours do require a certain amount of walking. If you have a health problem or physical limitation, which may affect your enjoyment of your trip/course, then please advise us when booking. A certain amount of toleration is needed when participating in small groups and we expect participants to show consideration for other participants. We reserve the right to send home, at their own expense, any participant unable or unwilling to conduct himself or herself in a manner compatible with the satisfactory operation of the tour.

If you have a problem during your trip/course please inform the leader immediately so that we can endeavour to put things right. Or please let us know in writing within 28 days.

Please take care - ensure that cars are left secure with all valuables stored out of sight. Carry telescopes and tripods safely to avoid them becoming a trip hazard. Keep away from cliff edges and river banks. Watch out for nettles, brambles and overhanging vegetation. Take care with barbed wire, electric fences and stiles. In warm weather, take precautions against sunburn and dehydration. Remember it is the individual’s own responsibility for personal safety not Two Owls Birding. Passengers accept lifts in private cars at their own risk.